SVN KATHIATOLI provides an online payment facility for the convenience of parents and guardians to pay school fees and other related charges. This Refund & Cancellation Policy outlines the conditions under which refunds may be processed.

1. Fee Payment

All school fees and other charges paid through the online payment gateway are subject to the rules and regulations of SVN KATHIATOLI.

2. No Cancellation After Payment

Once a payment has been successfully made through the online payment gateway, the transaction cannot be cancelled through the website.

3. Refund Policy

• Fees once paid are generally non-refundable.

• Refunds may be considered only in exceptional cases such as duplicate payments or excess payment made by mistake.

• Any refund request must be submitted to the school administration with proper payment details and proof of transaction.

4. Refund Processing Time

If a refund is approved by the school administration, the refund will be processed within 7–10 working days. The amount will be credited back to the original payment method used for the transaction, depending on the bank or payment provider.

5. Failed Transactions

If a payment fails but the amount is deducted from the bank account, the amount will usually be automatically refunded by the bank or payment gateway within 5–10 working days. Parents are advised to check their bank statement before contacting the school.

6. Contact for Refund Requests

For any refund-related queries, please contact the school office:

SVN KATHIATOLI
Address: VILL = LUNGPUNG PO = KATHIATOLI PS=KAMPUR DIST=NAGAON(ASSAM) PIN=782427
Email: contact@svnkathiatoli.in
Phone: +91 6001143375